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FAQ
Become a customer / apply for a web account
How do I create a web account with Tibnor?
Frequently asked questions about delivery
I have questions about my delivery from Tibnor. Where do I turn then?
When do I receive the goods I order from Tibnor?
Do Tibnor deliver to other countries?
I have not received my order, what do I do?
I want to complain about a product I bought from Tibnor, how do I do it?
Frequently asked questions about products
I have questions about a product, who do I contact?
Frequently asked questions about Tibnor's customer portal
Which browsers work best in Tibnor's customer portal?
I want to shop in Tibnor's customer portal, how do I do it?
How do I log in to Tibnor's customer portal?
I forgot my password, how do I get a new one?
Can I add a new consignee?
Can I change or add something to an existing order if I come up with something afterwards?
Can I add specific requests to my order or order line?
How can I cancel a confirmed order?
What kind of documents are available online via Tibnor's customer portal?
How can I delete my personal information?
How do I use the Quick order function?
If you already know in advance which item numbers to order, you can use the Quick order function. You use it by logging in to the portal and going to your shopping cart.
Inside the shopping cart, enter the desired item number and click on "check item number". If the item number is correct, the product will appear and you can easily add it to your shopping cart. A perfect way to work when ordering several products from an already predetermined list.
You who have your own article numbers can also match these with Tibnor's article numbers. This means that you can use the Quick order function with your own article numbers and the right product will appear. If you want to match your article numbers, contact us by email or phone and we will help you.
How do I find my company-specific prices?
How do I download the price list to Excel?
Log in and click on your name and then click on "My overview". Under "My overview", click on the link "Download price file". Then click on the Tibnor-Pricelist button. The file is downloaded to your Downloads.
Then open your Excel application on your computer and open a new workbook. Then go to the data tab and select there From text and select the file you just downloaded and click on import. The text import wizard opens.
Then perform the following steps:
- Make sure UTF-8 is selected, and then click Next.
- Check the semicolon as the delimiter, and then click Next and Finish
- Click OK
I can not find the product I am looking for, what can I do?
How do I get a material certificate for my orders?
Frequently asked questions about invoices and finances
Where can I see my latest invoice?
I need an invoice copy, how do I get it?
Where do I turn with credit questions?
Where do I turn with invoice questions?
Where do I turn for warranty matters?
I have a credit note that I want to get paid and have no invoice to set it off against, how do I do that?
Can you get electronic invoices from Tibnor?
Can I as a private person shop at Tibnor?
Supplier issues
Where should I send my invoices as a supplier?
As a supplier, I have questions, where do I turn?
I have to deliver goods and need to book unloading, how do I do that?
What opening hours does Tibnor have for unloading goods at stocks in Sweden?
Hours for unloading trucks (exceptions due to holidays may occur)
Köping (Norsavägen 38, Norsa) | Mon-Fri | 06.00-09.00* |
Köping (Nya Hamnvägen 20, Sjötullen) | Mon-Fri | 07.00-14.00 |
Eskilstuna (Abramsons väg 1) | Mon-Fri | 07.30-14.00 |
Lanna (Kapvägen 1) | Mon-Thu Fr | 07.00-14.30 07.00-11.00 |
*) The time slot is for registration of the vehicle but unloading may be after 09.00
Can't find what you are looking for?
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